Questions & Answers
Here you will find comprehensive answers to frequently asked questions about your order, shipping, payment processing, and all other topics related to the SMF Solutions brand. Our goal is to offer you a transparent and straightforward shopping experience.
Whether you need information about the ordering process, want to learn more about our shipping options, or require assistance with payment – we've compiled the most important information for you. You'll also find helpful information about our products, return and cancellation policies, and other useful tips for your shopping experience at SMF Solutions.
Regarding your order
How can I place an order?
Direct ordering through our shop is currently not possible. Our website is currently serving as a temporary online store.
Product catalog for your convenience. If you are interested in a product, please send us an inquiry via the contact form or by email – we will get back to you promptly.
Can I change or cancel my order afterwards?
Once your order has been confirmed, subsequent changes or cancellations are only possible within a limited timeframe. Please contact us here as soon as possible regarding this matter.
How do I find the right product for my application?
To find the right product for your application, we recommend using our product guide, or contact us for individual advice.
How can I, as a company or public institution, place an order?
We are currently not accepting direct online orders. If you are a company or public institution interested in a product, please send us an inquiry with your contact details – preferably by email or post. We will get in touch with you as soon as possible.
Around the company
Where can I find the terms and conditions?
You can find the general terms and conditions here .
How can I contact the company?
On our contact page you will find all the ways to contact us.
Where can I find the legal notice?
Here you will find the legal notice and all persons responsible for the SMF Solutions brand.
What makes the SMF Solutions brand stand out?
On our brand page you can learn everything about SMF Solutions – the forge for innovative and durable AV solutions. We stand for stability, flexibility and future-oriented developments that outlast generations of displays.
Contact & Advice
How can I contact customer service?
You can reach our product experts here .
Do you offer on-site consultations?
We currently do not offer on-site consultations; however, this service is available through our numerous specialist retailers. Our experts are happy to assist you by phone or email. Contact us here .
Security & Data Protection
Is my privacy protected?
Protecting your data is very important to us. You can find out how we protect your data in our privacy policy .
What data is collected about me?
Our privacy policy explains what data we collect and how we use it.
Do you have questions?
We're happy to help if you have any questions – by phone , email, or callback . Simply leave your contact details , and we'll get back to you!