Warranty terms

Here you will find everything you need to know about our warranty terms and our safety promise when purchasing an SMF product.

SMF Solutions GmbH provides a "bring-in" warranty for all products. This warranty is valid for a period of 24 months, starting from the date of purchase. The warranty is valid only in Europe.

The warranty is not valid if defects other than material or manufacturing defects are found.

The following are specifically excluded from the warranty:
a) Regular inspections, maintenance and repair or replacement of parts due to normal wear and tear;
b) Transport and travel costs as well as costs incurred through the assembly and disassembly of the equipment;
c) Misuse and improper use of the device as well as incorrect installation (including direct sunlight, immediate proximity to air conditioners, ovens, heating);
d) Damage caused by lightning, water, fire, force majeure, war, incorrect mains voltage, inadequate ventilation or other reasons beyond celexon's control.

To claim under warranty, please send the product at your own expense, with proof of purchase and proper packaging, to the following address:

SMF Solutions GmbH
guarantee
An den Bleicherkolken 10
26871 Aschendorf
Germany


The following are accepted as proof of purchase:
- A valid order number for an order placed via the website
- A dated sales receipt from an SMF authorized dealer or reseller, showing the price and product description.

Our warranty repair service will inspect the damaged product and repair it if necessary. SMF will replace defective products at its sole discretion with new or refurbished products that are identical to the original product in appearance and function.

We will then send your repaired product or replacement product back to your shipping address.

Discontinued or discontinued defective products under warranty will be replaced with a product of the corresponding model, if available. Otherwise, a product with equivalent functionality will be provided. A replacement product is covered by the warranty for the remaining warranty period of the original product, but for a minimum of thirty (30) days. This period may be longer if required by local law.

This manufacturer's warranty does not limit your statutory rights against us arising from the purchase agreement concluded with us. Any existing statutory warranty rights against us remain unaffected by this warranty promise. The manufacturer's warranty therefore does not infringe upon your statutory rights, but rather expands your legal position.

Should the purchased item be defective, you can always contact us under the statutory warranty, regardless of whether a warranty claim exists or the warranty is invoked. Exercising these rights is free of charge.